FAQ

Monthly repayment for Financing Type 1, 4 and 5 will start as follows:

i) for any disbursement made from 1st until 15th for the month, monthly repayment will start on following month after the disbursement made

ii) for any disbursement made from 16th until 31st for the month, monthly repayment will start on the second (2nd) month after the disbursement made.
Monthly repayment for financing type 2,3,6 and 7 will start on the following month after the 95% disbursement made or on the 25th month from the approval date, whichever is earlier.
Borrower needs to inform LPPSA regarding on the unexecuted salary deduction through the inquiries and complaint portal https://etiket.lppsa.gov.my/ and enclose a copy of the monthly payslip

LPPSA will issue a Salary Deduction Instruction (APG) to your employer ie Pay Centre / Treasurer’s Office.

Borrower is obliged to make repayment directly to LPPSA for monthly installment that cannot be executed through salary deduction.

Direct payment to LPPSA can be referred to LPPSA official website https://myfinancing.lppsa.gov.my/my/pelanggan-sedia-ada
Direct payment to LPPSA is only allowed for the following categories:

1. Borrower who choose early retirement option (still not eligible to receive a monthly pension at retirement age).
2. Borrower who wish to settle repayment arrears.
3. Borrower who wish to proceed with monthly repayment during the Unpaid Leave (CTG) period.
Borrower can ignore the Salary Deduction Instruction (APG) letter that has been issued if the salary deduction has been made to the financing account as stated on the APG letter. The Salary Deduction Instruction Letter will be issued if there is a change of information on borrowers latest workplace.

If borrower change department or workplace, borrower is required to provide a copy of pay slip and complete workplace address via e- ticket portal at https://etiket.lppsa.gov.my/