FAQ

A new plan introduced by LPPSA to recover and settle the civil debt of customers who leave the service or retire without pension through the rescheduling of financing repayments.
DSP is eligible to be applied for by military personnel who have retired without a pension (terminating service according to a short period of time) or civil servants who have left the service.
This DSP plan is not eligible for borrowers:

- Insolvent/bankrupt status
- The property has been auctioned
This DSP plan can be applied for from 1 October 2022
Refer to DSP 1 or DSP 2 application and approval requirements
Refer to DSP 1 or DSP 2 approval terms
Account eligibility details can be checked via LPPSA hotline at 0388801600 or through the Official LPPSA Inquiries/Complaints Portal at https://etiket.lppsa.gov.my
Applications can be made through the LPPSA Online Portal as linked https://services.lppsa.gov.my/dsp/
For the purpose of repayment of financing, payment must be made using the CIMB Virtual Account number (VA) 98 << VAACTNO >> which is reserved for borrowers through the method listed below:

3.1 Cash at CIMB Counters throughout Malaysia, or;
3.2 Online through IBG, IBFT, RENTAS, Maybank2U or CIMBClicks, or;
3.3 CIMB Bank self-service machines – ATMs and Cash Deposits.
The payment procedure (E-payment) can be referred to the link https://myfinancing.lppsa.gov.my/my/e-bayaran
Yes. Heirs or family members can make payments through the procedures mentioned above (item 10) or through the link:
https://myfinancing.lppsa.gov.my/my/e-bayaran
Yes, this DSP plan retains the original insurance coverage.
Customers are advised to discuss with LPPSA hotline at 0388801600 or through the LPPSA Official Inquiry / Complaint Portal at https://etiket.lppsa.gov.my
Yes, refinancing can be done. However, monthly instalments payment must continue until full settlement is made on the remaining LPPSA financing debt
Yes, an application must be made for rescheduling at the rate of 4% per year.
You are advised to first consult with the Malaysian Insolvency Department (JIM).
Yes. The withdrawal of instalments on the demand of the developer or contractor will continue until the entire payment is made including the premium for the Long Term Home Owners Policy (LTHO).
  CRITERIA   DSP 1   DSP 2
APPLICANT REQUIREMENTS
Eligibility
  • Leaving Service/ Retiring Without Pension does NOT include dismissal (disciplinary problem)
  • Not a judgment debtor or bankrupt
  • Not eligible for DSP 1
  • Not a Bankrupt
  • Have repayment ability
APPROVAL REQUIREMENTS
Account Status
  • Arrears do not exceed 12 monthly instalments at the time of approval
  • Property not yet auctioned
  • Property not yet auctioned
Application Period
  • Not exceeding 12 months from the date of termination / leaving the service
  • No limit
Mandatory Documents
  • Letter of confirmation and support from the employer
  1. Letter of Application
  2. Refund Appeal Form
  3. 3 months Salary Slip/ Employer Verification/ Latest EPF Statement
  4. 3 months Bank Account Statement (for those who do business)/ proof of other income
  5. Sworn declaration letter (if there are no items 3 and 4)
  6. Other supporting documents (if necessary)
TERMS OF APPROVAL
Interest Rate/Profit
  1. Determined by LPPSA according to the plan (refer to the matrix)
  2. If the arrears exceed 3 monthly installments, a rate of 7% per annum will be charged on the remaining financing until the end of the financing period/full settlement.
7% per year until the end of the financing period
Repayment Monthly installments begin one month after approval Monthly installments start one month after approval
Original Financing Period Unchanged Unchanged
Other Financing Conditions Unchanged Unchanged